What's a pre-order?
A pre-order item is an item that is due in stock imminently, but hasn't quite reached our warehouse. It could also be a product that is made to order such as our Teddy Coat.
Why do you offer pre-orders?
We offer the option to pre-order certain items that are very popular and sell out quickly. This gives you the option to guarantee getting some of our most popular products.
When will my pre-order be shipped?
Please see each individual product page for information on delivery times.
If I order more than just the pre-order item, when will the other items be shipped?
For UK deliveries:
If you are pre-ordering any items and would like to order additional items, please use our complimentary free shipping code BDB4184TCH9D for the second order (valid for UK customers only). Otherwise, all items will be held together and sent when the pre-order items are ready.
For deliveries outside of the UK:
All items will be sent together once the in stock items are ready. If you require the other items sooner, please place two separate orders.
If you have any other questions, please contact us on email@example.com